Role
UX Designer
UX Designer
Witbe has powerful monitoring tools, from traffic, to bandwith, to UX, all around France and Europe. They are leaders on their market with clients like TV channels, ISPs, stores, banks, etc. However, developing a branded and a specifically tailored dashboard for each new client, and maintaining it, cost them resources and money. They requested to redesign an in-house user-friendly dashboard.
After researching, sketching, and reviewing technical possibilities, we decided to create a unique interface for 3 different targets and usage, leading to a flat design drilldown that focuses on data and meaningful graphics. We prototyped directly into the browser in low fidelity.
Despite a warm welcome, Witbe had to shut the project down, due to financial restrictions.
Sector / Type
Big data - Analytics, Test and Measurement / Web app / Redesign
UX Focus
Unbloated data, Cognitive capacity, Control feedback
Same data, different people
Dealing with opposite needs in regards to the same content
Leader of the market
Leader in QoS and QoE Test and Monitoring since 15 years
European market
France, Belgium, Spain, Italy
In 2012, everybody talks about big data, data mining, and data visualization. Cloud computing and open source data enable exponential possibilties. Witbe, leader of the market in France and Europe, has 5 main competitors: IP Label, Captain Dash, Cyfe, Dataiku, and Hadoop by IBM.
Witbe is open to Data Scientists and Developers (like IP Label, Dataiku, and Hadoop), but also to CEOs. They want to break the "only engineer" access that comes with big data. It is one of their strengths in their market. However, like 4 of their competitors, they strongly rely on tables, and on a preset chart and colors to display data. Unlike the rest of their competitors, they are still not mobile-friendly (80% of the market) and they don't let their users build the dashboard on the go (67% of the market). Nonetheless, their expertise in coding analytics robots easily outweights the competitors.
Reviews the dashboard every morning when entering his office. Looks at it every once in a while. Just wants to be reassured he is paying for a service that works.
Logs in, and reviews the dashboard.
A tool for accessing detailed and raw data when needed.
When and where dit this issue occur?
Develops scripts for traffic, bandwith, and user experience monitoring all day long. He tries to come home early to take care of his wife and child.
Logs in multiple clients’ account to overview metrics.
A tool for monitoring his robots’ metrics and gathering feedbacks.
What is the name of the server of this object again?
Spends his work day to fix issues found on servers. He is a hard worker and comes home only when all the bugs have been fixed.
Connects to multiple servers to identify bugs and to perform tests.
A tool for gathering all servers' bugs in one place.
Can I have access to the root of this server? I need to test the robots!